Return & Refund Policy
At dhygbd™, customer satisfaction is our priority.
We want you to feel confident when choosing furniture for your home. If your purchase does not meet your expectations, this Return & Refund Policy explains the process for returns, replacements, and refunds.
1. Return Eligibility
We accept return requests within 30 days of delivery.
To qualify for a return, the item must meet the following conditions:
✔ The product is in its original condition
✔ The item has not been used, damaged, or modified
✔ All original packaging, accessories, and included materials are returned
✔ Proof of purchase or order information is provided
Due to the nature of furniture products, we recommend carefully inspecting your item upon arrival before assembly or use.
2. How To Request A Return
To begin a return request, please contact our customer support team:
Please include:
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Your order number
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Product details
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Reason for the return
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Photos or supporting information (if applicable)
After reviewing your request, our team will provide return instructions if your request is approved.
Important:
Please do not send any items back without receiving return authorization from dhygbd™ first. Unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Orders
We recommend checking your order carefully after delivery.
If your furniture arrives with:
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Shipping damage
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Manufacturing defects
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Missing parts
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Incorrect items
Please contact us as soon as possible with photos and order details.
Our team will evaluate the issue and work with you to provide a suitable solution.
4. Non-Returnable Items
Certain products may not be eligible for return, including:
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Custom-made or personalized furniture
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Items that have been assembled, altered, or modified
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Products damaged due to improper use or handling
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Clearance or final sale items
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Gift cards
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Original shipping or delivery fees
If you are unsure whether your item qualifies for a return, please contact us before submitting your request.
5. Exchanges
If you receive an item that needs to be replaced, please contact our support team first.
For exchange requests, we may require:
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Return approval for the original item
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Inspection of the returned product
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Placement of a replacement order when applicable
Our team will guide you through the exchange process based on your situation.
6. Refund Process
Once your returned item is received and inspected, we will send you an update regarding your refund status.
If approved:
✔ Refunds will be issued to the original payment method
✔ Processing time may take up to 10 business days
✔ Your bank or payment provider may require additional time to complete the transaction
If you have not received your refund after the processing period, please contact us at:
7. Return Shipping Information
Return shipments must be arranged after receiving approval from dhygbd™.
Please contact our support team to receive the correct return instructions and shipping details.
Sending products back without prior approval may delay the return process.
8. Contact Us
If you have any questions regarding returns, refunds, or order assistance, please reach out to:
Landeros Furniture Superstore
📍 631 E Florence Ave
Los Angeles, CA 90001
United States
📞 +13237789241
Thank you for choosing dhygbd™.
We are committed to providing quality furniture, dependable service, and a shopping experience you can feel confident about.